Frequently Asked Questions
Clients frequently ask us a number of questions about our products, our practice, and our procedures. We have collected the frequent questions we often get and compiled them here. If you have additional questions you’d like to ask us, feel free to do so! Message us here and we will get back to you as soon as possible.
Location & Hours
Question: Do you have a showroom?
Answer: Yes, our shop is located across the road from Star City in Than Lyin, near the Mya Myint Mo Hotel. The address is #7 U Soe Nyunt Lane. You can see it on Google Maps here.
Q: What are your hours?
A: We are open 9-5, Wednesday through Sunday.
Q: What is the best way to get in touch with you?
Q: Are you open during holidays?
A: Aside from Water Festival, we are open on most holidays. Please give a call or send a message to check our hours.
Q: If I need to urgently reach you when you are closed on Monday or Tuesday, can I do so?
A: If you have an order that is underway and we have a delivery planned, we will be in touch with you to confirm details even though our office is closed. Otherwise, kindly wait till Wednesday morning and we will respond at that time to any messages or calls.
Q: I see that you are located outside Yangon proper. Is it very far to reach you?
A: Sometimes when people hear “Than Lyin”, they think “Mandalay”! But we are really not very far. There is just one bridge connecting Yangon to Than Lyin, and as soon as you cross that bridge, you’ll get to our shop. If you are really wishing to avoid traffic as much as possible, weekends are typically more open on the roads, and Sunday you will face the least traffic. Do keep in mind that you can also simply order online, talk to us on phone or chat, and await delivery at your home should you prefer this option.
Q: Do you have any downtown or central Yangon location?
A: At this time we do not, however we do plan various events, festivals, and pop-up shops from time to time. Feel free to send us a message inquiring about our current schedule. However, do note that we are unable to bring large furniture items to these.
Q: Do you have any Myanmar locations outside of Yangon?
A: At this moment we do not, however we do facilitate deliveries throughout the country. Please read below for more information
Placing An Order
Q: How can I place an order?
A: In any of the following ways: online through our website, sending us an email, through facebook, by phone, or in person at our showroom or by requesting us to visit your home or office.
Q: What are the payment terms?
A: If the item is in stock, then we can deliver to your door and you can pay cash on delivery in full. If the item needs to be ordered, we require a 50% deposit to begin processing the order, and the remaining balance is due on delivery.
Q: How do you accept payment?
A: You can make a local bank transfer through CB, KBZ, and AYA. We also accept PayPal, AliPay, and international bank transfer. Finally, we can process credit cards and offer checkout right from our website.
Q: What currency can I pay in? How do you assess exchange rates?
A: US dollars and Myanmar kyat are both ok. We rely on CB Bank’s exchange rate and take the median rate between the buying and selling price. If you’d like to pay with another currency, generally that is ok but please ask in advance.
Q: How soon can you deliver after I confirm the order?
A: If the item is in stock, we can deliver within days. If not, it generally takes 2-3 weeks. Only sofas take slightly longer (3-5 weeks).
Q: I need the order guaranteed to arrive by a specific date. Can you do that?
A: It depends on the item, quantity, and date in question. We tend to have a little more control over rubberwood products, as these are all made locally and so we can place a rush order in our workshop if needed. For the other imported items, we have no control over road conditions, and from time to time such unforeseen events as a flash flooding or congested roads can cause unexpected delays. Usually such delays are no more than a day or two or a week at most, although we are not in control of this. If you need an item guaranteed to arrive by a certain date, please inform us of this prior to the order. We cannot cancel an order once it has been processed.
Q: I understand that imported items depend on road conditions. How long is the process for workshop items you make yourselves?
A: It depends on the current order status at the moment. Feel free to write us to check in about timeline. Please note that orders can take slightly longer in the rainy season.
Q: If I see an item I like but I want to change the size or color, is that possible?
A: In many cases, yes. Please let us know your preference and we’ll get back to you.
Q: Can I special order items that I do not see on your website?
A: Yes, we can do customized orders. Send us a photo or describe what you’re looking for and we’ll provide a quotation. Making a sketch of the item you’d like with dimensions noted is also helpful.
Q: Do you give consultations for room design and product choice?
A: Yes we do! These can be arranged freely by requesting a meeting in advance.
Q: Can you visit my home to take measurements and suggest specific furnishing for me?
A: In some cases, yes. It depends on the size of your order and proposed budget. Contact us for more details about this option.
Q: Can I make changes to an order after it is made?
A: If you have ordered something that is not in stock, a 50% deposit is required. As soon as this is paid, we begin processing. For this reason, once you have confirmed the item and we have put it in motion, there is no way to make changes after this time. Please make sure that your order is correct prior to paying the deposit, and that all your questions have been answered.
Q: What is your return policy?
A: If the item is defective within the first year of purchase, we will repair or replace it, so long as it has not been mistreated. Please note that all sales are final and if there no quality problem then we cannot accept returns.
Q: Can you deliver an item to my home or office, or perhaps a range of item choices, and let me choose if I want to buy it or not?
A: Generally if you request a delivery, we come in good faith that you are accepting the item. If you are unsure or have questions, you are encouraged to come to our showroom and see the product in person— after all, it is much easier to bring the customer to the store than the store to the customer! However in some cases we have agreed to take products to a client, so if this is an urgent option, please make your request and we can consider.
Q: I am leaving the country and would like to sell back my furniture. Can you help me to do so?
A: Nicco furniture has an excellent resell value in Yangon. You can test the market yourself by posting on Facebook. If you would like us to buy it back from you directly, let us know what you have as well as the general condition, and we can consider this. We can also consider selling it on your behalf on our platform for a commission.
Q: If other customers have resold their used items to you, is this possible for us to buy if we are looking for discounted, pre-loved items?
A: Yes you can. We regularly post used and blemished items here.
Sales & Discounts
Q: What is your general policy regarding sale prices?
A: We offer free delivery for any orders $1,000 or more, and an additional 3% discount for all items $2,000 or more. If your order is higher than $3,000, check in with us and we can give you a special quotation. We generally run weekly sales on top of this, please check our website or facebook page regularly to see more.
Q: Can I get a further discount on a sale price?
A: No, just one discount is enough, sorry! You can take whichever discount is greater and apply that towards your order.
Q: Do you offer discounts for larger quantities?
A: Yes we do, and in fact this is the best way to save big with us! The more you order at one time, the greater the savings we can provide. Please let us know about your order size, and we will give you a quotation.
Q: If I place an order at one point and then order again several months later, can you consider the cumulative orders when applying a discount?
A: Generally our discount terms are applicable only when placing a single order at a time. So make sure you get everything you want at the time of ordering, as this is the best way to ensure savings.
Q: I already placed an order for an item that went on sale just afterwards. Is there any way I can get that discount applied?
A: Unfortunately, discounts can only be applied during the stated discount period, and cannot be offered retroactively. But don’t worry, we regularly run discounts and sales promotions! Please check out page weekly to see which items are on sale.
Q: How soon can you deliver after I confirm the order?
A: If the item is in stock, we can deliver within days. If not, it generally takes 2-3 weeks. Only sofas take slightly longer (3-5 weeks).
Q: Is there a charge for delivery?
A: For orders over $1,000, one delivery trip is provided free of charge. For other orders, a nominal fee is charged to cover transportation and labor costs. If you would like a delivery estimate, contact us regarding your location and items you would like to order.
Q: I live in Yangon. Can you deliver right to my door? And can you also do installation?
A: Yes, we can deliver anywhere within Yangon. If there are stairs or narrow entryways, please let us know ahead of time so we can notify our delivery team. Installation is also possible, but should be requested in advance so that our team is prepared.
Q: Do I have to assemble the products myself?
A: For all Yangon customers, there is no assembly required. For those outside of Yangon, we cannot assemble as there is more shipping involved. If for some reason you live in Yangon and do not want assembly, please tell us at the time of placing the order.
Q: Can you deliver to other Myanmar cities besides Yangon? What is the procedure?
A: Yes, we can do so and have regularly sent furniture all over the country. We will deliver your furniture to the Yangon bus station, and then you will pay a nominal bus transit fee to the bus service directly. You will then have to pick up at your local bus station, and note that we are unable to provide installation or assembly to customers outside of Yangon
Q: Can you export to other countries?
A: It depends on the products being ordered as well as the country. We have do export to other countries from time to time, so please submit an inquiry for us to consider.
Q: My friend also wants a delivery. If you deliver to both of us can we share the bill?
A: For every place that a delivery is scheduled, a fee will be assessed. If you would like two orders delivered at the same time to one address, then just one delivery charge is necessary. However if the items are large some added fee may be included, and note that the balance will have to be paid in full at the time of delivery.
Q: I have a big order and would like to receive a partial delivery when some items are ready. Is this possible?
A: Yes, it is, however note that every time we have to deliver to your location, a separate delivery fee will be assessed. So you have the choice of getting a partial order earlier and paying an additional delivery charge, or waiting till everything is ready at the same time and paying just once.
Q: How is delivery time and date confirmed?
A: At least one day in advance, our delivery manager will contact you to confirm the delivery date and a time window we will aim to arrive. We will try as much as possible to be flexible and schedule the delivery for the time most suitable for you, and if that particular time of day does not work, we can reschedule for another date. Note we are unable to deliver in early morning and late evening.
Q: When do I have to pay the balance?
A: If you are paying in cash, you must pay at the latest when you receive the items. If you are paying by local bank transfer, PayPal, or credit card, you must pay the day before. If you have confirmed a time with our delivery team and then you find you are unable to pay the balance, we cannot leave the items with you and you will be assessed a delivery charge for that visit.
Q: What if we confirm a delivery but I am not there when your team comes?
A: If you agree to a time with our delivery team and then are unable to be at that location and do not inform us prior, a charge will be assessed. So make sure you stay after confirming the time and date!
Q: I would really like to buy locally as much as possible. Which items from your store are “Made in Myanmar?”
A: All of our rubberwood products are entirely locally made, from start to finish. The wood is purchased from southern Myanmar, and both the carpenters and polishers are local Burmese who have been trained in the craft.
Q: What local woods and materials are possible?
A: Most of our locally made furniture is rubber wood. Depending on the season, other woods also become available, such as myan kyone, ko ko pin, yamane, and others. We do not use teak because we have serious concerns about the environmental sustainability and do not want to contribute to deforestation. However, if you have teakwood already, our workshop can accept this and turn it into furniture. See more about wood selection here.
Q: Do you use processed wood or blockboard?
A: No we do not! You will only find solid wood when you purchase a Nicco product.
Q: Can you tell me about the wood options?
A: The best budget option is bamboo, which is lightweight and flexible for a range of uses. Local rubber wood is the most cost-effective solid wood. If you are looking to invest in furniture that will last a lifetime, our top options are imported oak or walnut. Teak is also an excellent option, but we do not supply teak wood ourselves.
Q: Is your wood treated?
A: Yes, we only use treated wood.
Q: Please tell me about the type of finishing you use. Also, is the furniture safe to put in our bedrooms and home right away?
A: We use a special polish that we acquire through a European supplier. This is much a higher quality product than many local options, and we choose it not only for its quality look but more importantly, that it is much safer and put a high value on customer health. We always let the furniture air out in our workshop for several days prior to delivery, to make sure there is no chance of toxins that can affect you. In the rainy season this can take longer, as the air is very moist at this time. So yes, you can use all your Nicco furniture right away! (You may be interested to know that Nicco was one of the first Myanmar companies to begin using a natural polish over a glossy, shiny coat. The Myanmar Times wrote about this here).
Q: I understand there are different grades of local wood available. What kind do you use for furniture?
A: We only purchase rubber wood that is the top AA grade, nothing less.
Q: How does your furniture fare in Myanmar’s wet and moist Rainy Season? Is there anything I need to be concerned about?
A: First of all, please do note that our furniture is expected to be placed indoors in a temperature-controlled environment. If you wish to use your furniture outdoors or expect it will be regularly exposed to the elements, make sure to inquire about the suitability of this prior to purchase. To answer your question, if you are using your furniture daily generally it is fine, although if you happen to be away for several weeks it is possible some slight mold may develop. In this case just take a damp rag and wipe it off. If you feel the molding is excessive or affects the furniture use, please let us know. If your furniture is in a more temperate climate, such as in air conditioning, the molding is much less. In rare cases wood may expand as well during the rainy season, even though it has been treated. If this happens to any of your items, just contact us and we’ll send our team to repair it free of charge.
Q: Do you have a newsletter I can subscribe to?
A: Yes we do. Go to the bottom of this page, or simply email us asking to be added.
Q: Has your company accomplished professional projects in Myanmar?
A: Yes, very much so! In fact, if you have an eye for our products, you can find them all over the city. However, some of our bigger clients prefer that we not disclose that we provided their interior design, so we are unable offer a complete list. The short answer is that we have accomplished a wide range of projects at schools, cafes, restaurants, bars, hotels, hostels, condos, homes, offices, dormitories, monasteries, and more. Some recent examples include the Dulwich school at Star City and the Royal Maung Bamar Condos— and also one Buddhist monastery!
Q: My background is in interior design/leasing/construction. Would you be interested in collaboration?
A: Absolutely. We regularly work with a number of leading firms in Yangon and are able to offer very favorable terms for a continuing partnership. Please contact us for more details about how we can collaborate.
Q: I am a social influencer and have a large social media following. Would you be interested in finding a way to work together?
A: Absolutely! Contact us here for more details!
Q: Where are your products from?
A: It depends on the item. Most of our wooden furniture products are handcrafted in our workshop by local carpenters using local woods. Other items are sourced through different countries and imported.
Do you have an additional question that this list did not cover? If so please write us here and we will make sure to add it to the list!
Q: Showroom ရွိပါသလား?
A: ရွိပါတယ္။ Starcity Thanlyin မ်က္ေစာင္းထိုး, Mya Myint Mo Hotel နားျဖစ္ပါတယ္။ လိပ္စာ အမွတ္ ၇ ဦး စိုးၫႊန္႔ လမ္း, Google map မွာလဲ ရွာလို႔ရပါတယ္ (https://goo.gl/maps/6Wu7dB721zogf9459)။
Q: ဘယ္ အခ်ိန္ဆိုင္ ဖြင့္သလဲ?
A: ၉နာရီ ကေန ၅နာရီ အထိ ဗုဒၶဟူး ကေန တနဂၤေႏြ အထိ ဖြင့္ပါတယ္။
Q: ႐ုံးပိတ္ရက္ေတြေရာ ဖြင့္ပါသလား?
A: သၾကၤန္ကလြဲလို႔ က်န္တဲ့ ႐ုံးပိတ္ရက္ေတာ္ေတာ္မ်ားမ်ားကို ဖြင့္ပါတယ္။ ဖုန္း 09979539207 ကို ေခၚယူၿပီး စံုစမ္းႏိုင္ပါတယ္။ ဒါမွမဟုတ္ Facebook messenger ကေန လဲ စံုစမ္းႏိုင္ပါတယ္။
Q: ဘယ္လိုဆက္သြယ္ရတာ အေကာင္းဆံုးျဖစ္မလဲ?
A: ဖုန္း 09979539207 ကိုဆက္လို႔ရသလို email@example.com ကိုလဲ email ပို႔လို႔ရပါတယ္။ Facebook messenger ကေနလဲ ဆက္သြယ္ႏိုင္ပါတယ္။
Q: ပို႔ေဆာင္မႈ Policy ရွိပါသလား?
A: ရန္ကုန္ၿမိဳ႕ အႏွံ့ပို႔ေဆာင္ေပးႏိုင္သလို တျခားၿမိဳ႕မ်ားကိုလဲ စီစဥ္ေပးပါတယ္။ မိတ္ေဆြ ၏လိပ္စာ ႏွင့္ မွာယူလိုသည့္ ပစၥည္းမ်ားကို အသိေပးျခင္းျဖင့္ ပို႔ေဆာင္ေပးပါတယ္။ Showroomသို႔ဘည္း လာေရာက္ေလ့လာႏိုင္ပါတယ္။
Q: ကားခ ေပးရပါသလား?
A: $1,000 အထက္ Orders မ်ားကို ပို႔ေဆာင္ခ မယူဘဲ ဝန္ေဆာင္မူ ေပးပါတယ္။ $1,000 ေအာက္ Orders မ်ားကို ပို႔ေဆာင္ခ နဲ႔ အလုပ္သမား ခ ကို ၿမိဳ႕နယ္ အလိုက္ ေကာက္ခံ သြားပါမည္။
Q: Orders ဘယ္လိုတင္ရမလဲ?
A: မွာယူေသာ ပစၥည္းသည္ in stock ရွိပါက မိတ္ေဆြ အိမ္သို႔ ပို႔ေဆာင္ၿပီးမွ ေငြကို ေကာက္ခံပါမယ္။ Order လုပ္ရမည့္ ပစၥည္းမ်ားကို ၅၀% deposit အရင္ယူၿပီး က်န္သည့္ ေငြကို ပို႔ေဆာင္ၿပီးမွသာ ေကာက္ခံပါမယ္။
Q: ဘယ္လို ေငြ ေပးေခ်ႏိုင္ပါသလဲ?
A: Myanmar kyat သို႔မဟုတ္ US dollars လက္ခံႏိုင္ပါတယ္။ CB, AYA ႏွင့္ KBZ Bank အေကာင့္မ်ားမွ လက္ခံႏိုင္ပါတယ္။ ဒါမွ မဟုတ္ credit cards, PayPal နဲ႔လဲ လက္ခံႏိုင္ပါတယ္။
Q: Order ကို confirm လုပ္ၿပီးယင္း ဘယ္ေလာက္ျမန္ျမန္ ပစၥည္း ရႏိုင္မလဲ?
A: In Stock ရွိေသာ items မ်ားကို ခ်က္ခ်င္းပို႔ႏိုင္ပါတယ္။ မ႐ွိရင္ items အေပၚမူတည္၍ ေစာင့္ေပးရပါမယ္။
Q: website မွာမရွိတဲ့ ကိုယ္ပိုင္ design မ်ားကို လက္ခံပါသလား?
A: ဟုတ္ကဲ့ လက္ခံပါတယ္။ ဓါတ္ပံု ႏွင့္ အတိုင္းအတာကို ေပးပို႔ုၿပီး ေစ်းေမးျမန္းႏိုင္ပါတယ္။
Q: ပရိေဘာဂမ်ားကိုႀကိဳက္တယ္။ အေရာင္ေျပာင္းခ်င္တယ္ဆိုယင္းေရာ?
A: အမ်ားေသာ အားျဖင့္ရႏိုင္ပါတယ္။ သင့္ ႀကိဳက္ႏွစ္သက္တဲ့ အေရာင္ကို ျပသၿပီး ျပဳလုပ္ေပးႏိုင္ပါတယ္။
A: ပစၥည္းေပၚ မူတည္ပါတယ္။ သစ္သားျဖင့္ ျပဳလုပ္ထားေသာပရိေဘာဂမ်ားမွာ ေဒသခံ လက္သမားမ်ား ကိုယ္တိုင္ ျပဳလုပ္ၿပီး ေဒသထြက္ သစ္သားမ်ားကိုသာ အသံုးျပဳထားပါတယ္။ တခ်ိဳ႕ သစ္သားအမ်ိဳးအစားမ်ားကို တျခားႏိုင္ငံမ်ားမွ တင္သြင္းၿပီး ျပဳလုပ္ပါသည္။
Q: ပံုမွန္ Sale ႏွင့္ discounts မ်ား ရွိပါသလား?
A: $1,000 အထက္ orders မ်ားကို free delivery လုပ္ေပးၿပီး $2,000 အထက္ orders မ်ားကို free delivery အျပင္ 3% discount ရရွိ မွာျဖစ္ပါတယ္။ အပတ္စဥ္ ေစ်းခ်တဲ့ အစီအစဥ္ေတြလဲ ရွိပါသျဖင့္ website သို႔မဟုတ္ Facebook page မွာ ပံုမွန္ ဝင္ေရာက္ေလ့လာ ႏိုင္ပါတယ္။
Q: ပရိေဘာဂ အမ်ားႀကီး ဝယ္ယင္းေရာ discount ထပ္ရမလား?
A: ဟုတ္ကဲ့။ ရပါတယ္။ ႀကိဳက္ႏွစ္သက္ရာ items ႏွင့္ အေရအတြက္ကို ေျပာ၍ ေစ်းေမးျမန္းႏိုင္ပါတယ္။
Q: Return Policy ေရာ ရွိလား?
A: တႏွစ္ အတြင္း ပ်က္စီးယိုယြင္း ခဲ့ယင္း ျပန္လည္ အစားထိုးေပးျခင္း, ျပဳျပဳင္ေပးျခင္းမ်ား လုပ္ေဆာင္ေပးမည္။ မွားယြင္းစြာကိုင္တြယ္မႈေၾကာင့္ ျဖစ္ေပၚလာသည့္ ျပႆနာမ်ားကို တာဝန္မယူပါ။
A: ရန္ကုန္ ၿမိဳ႕ေပၚက customers မ်ားကို တပ္ဆင္ၿပီးမွသာလွ်င္ ပို႔ေဆာင္ေပးမည္ျဖစ္ပါတယ္။ တျခားနယ္ေတြကို package လိုက္ပဲ ပို႔ေဆာင္ေပးပါတယ္။
Q: အခန္း ဒီဇိုင္း ႏွင့္ ပစၥည္းေရႊးခ်ယ္မႈ အေပၚမွာ ေဆြးေႏြးေပးႏိုင္ပါသလား?
A: ေဆြးေႏြးေပးပါတယ္။ေတြ႕ဆံုဖို႔အခ်ိန္ေတာင္းယူၿပီး အခ ေၾကးေငြ မယူဘဲ ဝန္ေဆာင္မႈေပးႏိုင္ပါတယ္။